Contact us at 408.675.5020 or info@identitymaestro.com

Go for Gold this February: train your MSP Practice to compete and win!

Go for Gold this February: train your MSP Practice to compete and win!

How can your MSP win a gold medal in Identity Management in 2018?

With the 2018 Winter Olympics opening this weekend, we will see the results of athletes’ goal – to win a gold medal- have involved people with vision, talent, dedication, execution and achievement! The following strategies can benefit MSPs like yours become more successful and achieve outstanding success in your MSP “sport” of choice. Stay in the game for the next four years!

  1. Implement a coaching/training program for your MSP practice with a focus on processes
  2. Improve your resolution times by centralizing your Identity Management execution
  3. Practice and enhance your accuracy to always be right on the mark: leverage reporting
  4. Team up with your clients and create new synergy: share the responsibility of Identity Governance and help them learn from your experience and success
  5. Use the best equipment: utilize great technology to get the best value and leverage
  6. Work on continuous improvement of strategies and processes: innovate, enhance, and customize your offering

As PyeongChang and South Korea becomes the world’s center of attention with the opening of the XXIII Olympic Winter Games, many people will be glued to their televisions to cheer their favorite teams on to win gold.

After years of hard work, all participating athletes in the winter Olympics have become the best in their field and share the same objective: get to the first place on the podium. Acute focus on training, speed, accuracy, teamwork, cutting-edge technology, and innovative strategy will help athletes from around the world win medals. That same focus will help your MSP be successful and compete with the best of the best!

Implement a coaching/training program for your MSP practice with a focus on processes

Successful athletes and MSP all have one thing in common: PRACTICE. Lots of practice – focused on improving success. Gold winning athletes undertake the strictest of training programs to improve their skills and excel in their sport, focused on making it to the Olympics and winning gold.

MSPs can need to focus on continuous process improvement of user lifecycle management as one of the key pillars of their success. Implementing and practicing comprehensive processes enable your team to provision and deprovision accounts in a timely manner and ensure the right levels of access are provided. Your MSP business can implement effective Identity Management processes with best practices: least privilege, need-to-know, periodic certification campaign.

Our flagship solution, Identity Maestro, can help your MSP improve your focus and processes. Lower the risk of data breaches and increase the security of your business by ensuring task authority and access are properly delegated through secure processes, without the need for individuals to receive admin or privileged access.

Improve your resolution times by centralizing your Identity Management execution

Your MSP practice cannot afford to waste time on lower-skilled tasks; your staff must work on higher-skilled tasks to get and stay ahead of competition. Your MSP practice needs to relieve and erase the pain of access management for users. Centralized Identity Management enables MSPs to effectively and securely speed both their and their clients’ operations. Through a personalized self-service portal, your customers can quickly reset passwords and get back on the path to productivity right away – without getting left behind by the competition.

Identity Maestro helps MSPs like yours centralize management of user hybrid identities in one simple and accessible web-based interface. After being deployed – in a matter of hours– Identity Maestro enables password management and user self-service through automation workflows. This frees time for your IT team to focus on higher-skilled tasks, while your clients experience painless identity management.

Speed is crucial for winter Olympics sports like speed-skating, bobsleigh or skeleton. Seconds count! Winning a gold medal instead of a silver one often happens in the blink of an eye.

Practice and enhance your accuracy to always be right on the mark: leverage reporting


For MSPs, being accurate in their operations calls for accurate activity reporting. Monitoring user accesses helps ensure compliance for legislation and requirements. Your business is well on its way to pass audits with flying colors. Reports also improve the security of an MSP practice, making it easier for its team to flag and resolve risks.

Identity Maestro includes an Audit Viewer and Reporting tab for administrators to view, download, and export audit logs. Identity Maestro facilitates the filtering and customization of reports for your MSP service team.

Figure skating, curling, and biathlon are all winter Olympics sports requiring high accuracy. These athletes must continuously review and study their past actions to improve their future figures, curls, or shots and be successful. Follow their lead and your MSP will increase its success.

Team up with your clients and create new synergy: share the responsibility of Identity Governance and help them learn from your experience and success

For many MSPs, working with clients on a “as-needed” basis following a “break-fix” model has helped them been successful. Moving away from that model is required to be successful in today’s environment. Successful MSPs understand that “What got you here won’t get you there”! That’s the difference between being good at a local track meet and competing and being successful on the global stage.

Successful MSPs are switching to Identity Management as a Service (IDMaaS) and improve collaboration between their staff and their clients. Redefining this relationship creates a new dimension and opportunity for your business. Using identity to build trust and improve compliance with new security requirements like GDPR will allow your practice to gain monthly recurring revenue, securing the future of your business.

Identity Maestro can help your MSP implement IDMaaS – in the least possible time – to drive the highest value for your practice. Identity Maestro quickly deploys and requires limited training to enable MSPs to centralize and simplify Identity Management. Through processes for provisioning/deprovisioning users and accounts, delegated task authority and access, automation workflows, and end-user self-service, Identity Maestro is the solution for MSPs to best leverage IDMaaS.

Teamwork is a must-have for team winter Olympics sports, like hockey, bobsleigh, or curling. Team sports embody the whole being greater than the sum of its parts. Each player relies on the rest of the team to work harmoniously and win gold.

Use the best equipment: utilize great technology to get the best value and leverage

Having the right, state-of-the-art tools will help your MSP practice be more successful. Potential customers will be more incentivized to trust a business that uses technologically up-to-date solutions and processes. Newer tools are more suited to ease security worries in this new hybrid-system world.

Identity Maestro helps you better leverage new technologies, without the burden of lengthy deployment or training. Your MSP practice can speed its success by extending its capacity to embrace new applications and manage advanced systems. Your team can easily operate Identity Maestro and get fast access to numerous features, making your business more efficient and attractive to potential clients.

Many Olympic sports have transformed over time due to technology improvements. In their objective to win the gold, athletes seek cutting-edge gear, leveraging the right equipment to make a difference. For example, an aerodynamic bobsleigh made with stronger materials not only goes faster, but also offers more protection. Identity Maestro is the right technology to help your team get better and provide more secure services.

Work on continuous improvement of strategies and processes: innovate, enhance, and customize your offering


Successful MSPs have the capacity to quickly react and adapt to unique clients’ needs. Being able to promptly customize your offering to foresee and satisfy your customers’ demand helps your MSP remain ahead of competition. Innovating and customizing your practice builds a long-term trust relationship with your clients and secures your business viability.

Identity Maestro knows how much you value the customization of your offering to meet your clients’ needs. To help your business further succeed, Identity Maestro’s flexible platform will help you meet their growing needs and better serve your clients’ and your own business future.

The Olympics are more than just about sport. Figure skating or freestyle skiing, like many other sports, require advanced training and high accuracy. But successful athletes in these fields must also be innovative and develop new strategies to reach the highest scores and win gold.

In summary

This month, many people from all around the world will have their eyes glued to their televisions, watching the Olympics, hoping that their countrymen and women bring home the gold.

In the business world, Identity Maestro can help your MSP achieve long-lasting success. It starts by winning the IDM gold medal and retaining it.

The 6 strategies outlined in this article can help you accomplish this objective:

  1. Implement a coaching/training program for your MSP practice with a focus on processes
  2. Improve your resolution times by centralizing your Identity Management execution
  3. Practice and enhance your accuracy to always be right on the mark: leverage reporting
  4. Team up with your clients and create new synergy: share the responsibility of Identity Governance and help them learn from your experience and success
  5. Use the best equipment: utilize great technology to get the best value and leverage
  6. Work on continuous improvement of strategies and processes: innovate, enhance, and customize your offering

Contact us to schedule a session to review how Identity Maestro can help you win and retain the gold medal in Identity Management.


Bonjour! My name is Maëlle Piquée and I recently joined the Identity Maestro Team as their new Marketing Coordinator. Born and raised in France, I arrived in Canada in 2015 to attend the University of Alberta for an MBA in International Business. (Un)expectedly, I fell in love with Edmonton and never left! When in France, I held various marketing-related positions within the wine and spirits industry. I must admit, I am a true French stereotype when it comes to my love of food and wine. I am passionate about helping brands develop and evolve into their best. In my spare time, I love spending time with friends or read a good book, often with a fine glass of wine.